Contact Us

Need help with an order or another customer support question? You’re in the right place.

Please use the form below and share as much helpful detail as you can. If your message is about an order, include your order number so we can look it up faster.

Many LaClave Creative items are made to order, which means shipping usually includes production time plus carrier transit time. Production typically takes about 2–7 business days before the package moves with the carrier.

If you are reaching out about a damaged, defective, incorrect, or missing order, please include a short description of the issue. Clear photos may be needed so we can review the problem properly.

We’ll review your message and reply by email as soon as we can.

Shipping & Delivery Policy
Learn how made-to-order timing works, including production time and carrier transit time.

Returns / Refunds / Replacements Policy
Find details about eligible order issues, reporting windows, and what qualifies for review.

Because many items are made to order, we do not accept returns or exchanges for wrong size, wrong color, or change-of-mind purchases. If there is a verified problem with the order, such as damage, defect, or the wrong item being sent, we’ll review it under our policy for an eligible replacement or refund.

Thank you for reaching out to LaClave Creative.