Contact Us

Need help with an order or have a question? You’re in the right place.

Use the form below and share the details that will help us review your message clearly. If your message is about an order, include your order number.

Many LaClave Creative items are made to order, which means shipping usually includes production time plus carrier transit time. Production often takes 2 to 7 business days before the package begins moving with the carrier.

If you are reaching out about a damaged, defective, incorrect, or missing order, include a short description of the issue. Clear photos may be needed so we can review it properly.

We’ll review your message and reply by email within 1 business day.

Helpful links before you submit:

Shipping & Delivery Policy
Learn how made-to-order timing works, including production time and carrier transit time.

Returns / Refunds / Replacements Policy
Find details about eligible order issues, reporting windows, and what qualifies for review.

Because many items are made to order, we do not accept returns or exchanges for wrong size, wrong color, or change-of-mind purchases. If there is a verified problem with your order, such as damage, a defect, or the wrong item, we will review it under our policy for an eligible replacement or refund.

Thank you for reaching out to LaClave Creative.